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HomePrivacy PolicyPrivacy Policy

Effective 25 July 2023

Pfizer respects the privacy and confidentiality of personal data. This Privacy Policy describes the personal data about you collected by Pfizer via the website/mobile application from which you linked (“Site”); how we use that information; how we protect it; and the choices you may make with respect to your personal data.  

When we refer to ourselves as “we” or “Pfizer,” we mean Pfizer (Vietnam) Limited Company; the representative offices of Pfizer (Thailand) Limited in Ho Chi Minh City; Pfizer (Thailand) Limited and the Affiliates of Pfizer (Vietnam) Limited Company from time to time (“Affiliate” means any entity that controls, is controlled by, or is under common control with, Pfizer. For the purposes of this definition, an entity shall be deemed to control another entity if it owns or controls directly or indirectly more than fifty percent (50%) of the voting equity or assets of the other entity (or other comparable ownership interest for an entity other than a corporation) or the right to appoint a majority of the directors of the other entity (or other comparable supervisory body for an entity other than a corporation). 

By continue using the Site and/or providing personal data to us and checking the box in the registration form, whichever is applicable, you hereby consent and agree to the collection, use, storage, processing, transfer, share and otherwise processing of your personal data by Pfizer and its authorized agents and contractors whether in or out of Vietnam in accordance with this Privacy Policy.  Your access to and use of the Site are subject to this Privacy Policy and to our Term of Use as updated from time to time.

You may choose not to submit personal data to us, but this can result in us not being able to provide certain information, products and services to you.

Our Site may contain links to third party websites, content and services that are not owned or controlled by Pfizer. Pfizer is not responsible for how these properties operate or treat your personal data so we recommend that you read the privacy policies and terms associated with these third party properties carefully.

Our Privacy Policy is organized in the following sections.  For immediate access to a particular section, click on the title.



>    Information we collect and use
>    How we use personal data 
>    How we share your personal data
>    Cookies and other tools
>    Online advertising
>    Security policies
>    Your privacy choices, updates, and other rights 
>    Cross border tranfers
>    Process of personal data in minors 
>    Contact us
>    Updates to our Privacy Policy

Information We Collect and Use

Information We Collect Directly From You. We collect personal data you choose to provide, e.g. through registrations, applications and surveys, and in connection with your inquiries.  For example, you may choose to provide your name, contact information, personal images, health, insurance and/or financial information in connection with a promotion, a patient assistance or support program or a clinical trial.  Users may choose to provide information relating to their specialties and professional affiliations. In addition, subject to specific activities or programs under which you interact with us, we may also collect certain sensitive personal data from you, including but not limited to health status and credit account information.

Information We Collect Automatically. We automatically collect information when you use our Site, such as your browser type and operating system, web pages you access, links you click, your IP address, the length of time you visit our Site, and the referring URL, or webpage that led you to our Site. Our third party business partners may use these technologies to collect information about your online activities. See also the section below on Cookies and other tools.

Information We Collect From Other Sources.  To the extent permitted by you and/or to the extent required or permitted by local law, from time to time, we may use or augment the personal data we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties , in accordance with this Privacy Policy. For example, we may use such third party information to confirm contact or financial information, to verify licensure of users or to better understand your interests by associating demographic information with the information you have provided.

If you submit any personal data relating to other people to us, you shall ensure that you have informed them of the specific content of this Privacy Policy and obtained their prior consent, if necessary, or you shall apply other legal basis to permit us to use the information provided by you in accordance with this Privacy Policy.

How We Use Personal Information
To the extent permitted by you and/or to the extent required or permitted by local law, we may use your personal data in the following ways for our business purposes:

To serve you
We may use your personal data to respond to your inquiries and, subject to the local laws and regulations, provide the products and services you request.  When you respond to an advertising or service offering, to the fullest extent permitted by local law, we will provide the specific materials you request as well as newsletters, articles, alerts, announcements, invitations, and other information about related activities, products, brands, health topics and disease states.  We also use your information to deliver the content and services we believe you will find the most relevant.  For example, a female user may receive information on diseases targeted at women that a male user may not see; a user with arthritis may receive information relating to new arthritis therapies.  In addition, we may use personal identifiers to recognize you when you arrive at the Site via an external link such as a link appearing on a third party site or in an email Pfizer has presented to you.  See also our Cookies and other tools section below.  We will also use your information to provide customer service and support. In addition, we may also use your information to conduct internal assessment and approval procedures as necessary under our policies and/or our requirements in order to serve you.

To serve third parties you ask us to serve
Our Site may offer various tools and functionality.  Some of these are provided by Pfizer while others are provided by third parties.  For example, Pfizer may provide functionality on the Site that will allow you to forward and share certain content with a friend or colleague.  In addition, the Site may also offer third party sharing functionality such as third party social media widgets/tools/buttons.  If you choose to use Pfizer sharing functionality to refer someone to our content, activities, products or services, we will use your information and that of the individual you are sharing with to send the content or link you request.

In addition, we may offer access to third party sharing functionality, including social media widgets/tools/buttons. If you use that functionality, your use is subject to the third party’s privacy policy and terms. As with all links to non-Pfizer websites/content/services, we recommend that you read the privacy policies and terms associated with third party properties carefully.

To validate your ability to access / use certain products, services and information
Some products, services and information we offer may only be suitable for/accessible to users meeting certain eligibility or other criteria.  In such cases, we may verify that you meet such criteria.  For example, certain information relating to our products is only intended for and accessible to licensed healthcare professionals and we may use information we collect directly from you and from outside sources to validate your licensure and eligibility to view such information.

In accordance with special program terms
On occasion, Pfizer may offer special programs, activities, clinical trials, events or advertising activities via the Site or links contained therein (“Special Programs”) that have specific terms, privacy notices and/or informed consent forms that explain how any personal data you provide will be processed in connection with the Special Program (“Special Program Terms”).  Pfizer will honour those Special Program Terms with respect to your personal data.  Some of these Special Programs may involve sharing information with a third party and Pfizer will provide you with notice of this and obtain your consent.  You may be offered the opportunity to agree to or opt out of the sharing of your information with such third party.  But, in some instances, it may be necessary to agree to sharing with a third party in order to participate in a particular Special Program.  If you consent/do not opt out, we will share your information with the third party; and the personal data you provide may be used by the third party in accordance with the Special Program Terms and, unless provided otherwise in such Special Program Terms, for their own purposes in accordance with their own policies/terms.  We strongly suggest you review both the Special Program Terms and any applicable third party policies/terms before participating.

To improve products and services and protect patients and consumers
We use the information you provide to better understand how our products and services impact you and those you care for, to track and respond to concerns, for fraud prevention, public safety and labor safety, conducting incident investigations and to further develop and improve our products and services. For example, you may be invited to participate in a survey relating to our products or services or relating to your interaction and experience with our products, services, programs and activities or participation in various programs or panels of experts (through our local partners and third party vendors).  In addition, we use the information you provide to comply with our regulatory monitoring and reporting obligations including those related to anti-bribery, anti-corruption and compliance, adverse events, product complaints, patient safety, and/or other vital interests (e.g., prevention or suppression of danger to life, body or health) of any person.

To identify those who benefit from/recommend our products/ services
From time to time, to the extent permitted by local law, we seek out individuals who have benefitted from or recommend our products and services.

For Improvement and internal reference
We may use your personal data for our improvement of Site and internal reference.

It is important to note that no information presented in the Site is intended as a substitute for the clinical judgments of the healthcare practitioners.  You should examine and independently verify the contents and the information provided through the Site and are solely responsible for their use or misuse under any circumstances.

To comply with law/protect
We reserve the right to collect and use your personal data as required by law, when the collection and/or use is necessary to comply with a regulatory requirement, judicial proceeding, court order, or legal process served on us, or to protect the safety, rights, or property of our customers, the public or Pfizer.

For the purposes of legitimate interests 
To the extent permitted by you or in accordance with local law, we may collect and use your personal information for our legitimate interest, including without limitation, for transferring your personal information within Pfizer Group companies and entities, preventing fraud, data breaches or cyber attacks, improving customer experiences, and/or litigation purpose.

For the purposes of public interests 
We may collect and use your personal information for public interest, including without limitation, for the benefit of studying or compiling statistics for the public interest of which your personal information will be kept confidential and for performance of our other task(s) for public interest.

For performance of our contract with you
We may collect and use your personal data if it is necessary for the performance of a contract with us that you are a party, or to proceed with your request before entering into such contract with us.

In aggregated or de-indentified form 
We may aggregate and/or de-identify information about visitors to our Site and use it for any purpose, including product and service development and improvement activities. To the extent we deidentify any information originally based on personal data, we will maintain and use such information only in deidentified form and will not reidentify the information.

How We Share Your Personal Information
To the extent permitted by you by accessing our Site and/or to the extent required or permitted by local law, Pfizer may share your personal data for our business purposes as follows:

Within our family of companies 
Pfizer Inc., Pfizer (Vietnam) Limited Company and its Affiliates may disclose your personal data amongst and between each other for the purposes set forth in this Privacy Policy.

In Connection with Business Transfers
If we sell or transfer a business unit (such as a subsidiary) or an asset (such as a website or an application) to another company (including in connection with any bankruptcy or similar proceedings), we may share your personal data with such company and require such company to use and protect your personal data consistent with this Privacy Policy. We may also disclose your personal data to companies that were formerly wholly or partly included in the Pfizer Inc. and Pfizer family of companies to whom we provide services during a transition period following separation, merger.

With Service Providers and Business Partners
We may retain other companies and individuals to perform services on our behalf and we may collaborate with other companies and individuals with respect to particular products or services (collectively, “Providers”). These third parties may be provided with access to personal data needed to perform their functions, but they may not use such information other than on our behalf or subject to contracts that protect the confidentiality of the information. Examples of Providers include data analysis firms, credit card processing companies, customer service and support providers, email and SMS vendors, data analytics firms, web hosting and development companies and fulfillment companies.  Providers also include our co-promote partners for products that we jointly develop and/or market with other companies.  Some Providers may collect information on our behalf on our Site.  These third parties may be provided with access to personal data needed to perform their functions, but they may not use such information other than on our behalf and subject to contracts that protect the confidentiality of the information.  In addition, as noted above, we may share information with third parties in accordance with Special Program Terms unless you opt out/do not consent.

To comply with law/protect
We reserve the right to disclose your personal data as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Pfizer or others.

For the Purposes of Legitimate Interests
We may share your personal data for our legitimate interest, including without limitation, for transferring your personal data within Pfizer Group companies and entities, preventing fraud, data breaches or cyber attacks, improving customer experiences, and/or litigation purpose.

For the Purposes of Public Interests
We may share your personal data for performance of our task(s) for public interest.

For the Purposes of Vital Interests
We may share your personal data for vital interests, including without limitation, to prevent or suppress of acts causing potential danger to life, body or health of any person.

For Performance of Our Contract with You
We may share your personal data if it is necessary for the performance of a contract with us that you are a party, or to proceed with your request before entering into such contract with us.

In the aggregate/de-indentified form 
Pfizer may share also disclose aggregate or de-identified information that is not personally identifiable to third parties for any purpose permitted under applicable law.

Cookies and Other Tools
Pfizer and its business partners collect information about you by using cookies, tracking pixels and other technologies (collectively, “Tools”).  We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising.  For example, we use web analytics services that leverage these Tools to help us to understand how users engage with and navigate our Site, e.g. how and when pages in a site are visited and by how many users.  We may offer our users a more customized, relevant experience on our Site using these Tools by delivering content and functionality based on your preferences and interests.  If you have provided us with personal data, e.g. through a registration or a request for certain materials, we may associate this personal data with information gathered through the Tools. This allows us to offer increased personalization and functionality on the Site.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser.  If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost.  The Help section of your browser may tell you how to prevent your browser from accepting cookies.  To find out more about cookies visit www.aboutcookies.org.

Online Advertising
During the course of your access to our Site, you may experience certain online advertising contents. If you have any questions about this, please do not hesitate to contact us at +84 28 3622 4000.

Security Policies
We use technical, administrative and procedural measures in an attempt to ensure confidentiality, safety, compliance with the law, minimization of unexpected consequences and damage (including but not limited to: unauthorized access to personal data, personal data leakage or improper processing of personal data that may cause harm to your legitimate rights and interests). However, in fact there may be risks that those measures cannot guarantee 100% that your personal data and other information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy or appropriateness of the measures we use to safeguard such information.  Users are responsible for maintaining the secrecy of their own passwords.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting us at +84 28 3622 4000.

Personal data including health information will be stored and retained for as long as is needed for the purposes for which it was collected as may be necessary to serve the interests of Pfizer Group and/or you, or where otherwise required by the law and/or by Pfizer Group’s relevant policies, or for such other period where the purposes for which your personal data was collected remain valid or until you withdraw your consent or within the period as is required or permitted by law. This period may extend beyond our relationship with you but only insofar as is required or permitted by law.

Your Privacy Choices, Updates and Other Rights
You may always request to access and/or update your personal data and your preferences.  Limited communications may be necessary in order for you to participate in a particular program or service.  Different programs and services may offer different phone numbers, links or preference managers that allow you to inform us of your updates and choices, including opting out of particular communications. These contact options are typically available on our Site or in the emails or texts we send but you may always contact our officer for assistance at the contact information provided below if you have any difficulty finding these tools or otherwise updating your information or preferences.

We will keep (and you may request us to keep) your personal data accurate, up-to-date, complete, and not misleading.

You have the following rights:

  • Be informed of the processing of your personal data;
  • Consent or refuse to consent to the processing of your personal data;
  • Access to view, rectify or request rectification of your personal data;
  • Withdraw consent;
  • Request deletion of your personal data;
  • Request restriction on the processing of your personal data;
  • Request to be provided with your own personal data;
  • Object to data processing;
  • File a complaint, to denounce or to initiate a lawsuit;
  • Claim damages in accordance with the laws when there are acts of violation of personal data protection regulations; and,
  • Protect yourself relating to your personal data.

You may request that we delete or destroy or temporarily suspend the use of your personal data held by us, or convert it into the information which cannot be used to identify you (this right only occurs if we fail to comply with our obligations under Vietnam applicable data protection laws, if any).

Cross Border Transfer
The Site is controlled and operated by us from Vietnam and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of Vietnam. Any information you provide to Pfizer through use of the Site or through the registration form may be stored and processed, transferred between and accessed from Vietnam and other countries, for the purpose the information was collected, which may not guarantee the same level of protection of personal data as the one in which you reside.  However, Pfizer will comply with applicable laws and regulations and will use our best endeavors to ensure that your transferred information will be processed in accordance with this Privacy Policy. By giving consent to this Privacy Policy and/or providing personal data to us and checking the box in the registration form, whichever is applicable, you consent to Pfizer's cross-border transfer of your personal data in accordance with this Privacy Policy.

PROCESSING OF PERSONAL DATA OF MINORS
We always respect and protect the personal data of minors. The Site is not directed to individuals under the age of sixteen (16), and we do not knowingly collect personal data from children under the age of 16. However, in case we collect personal data of children under the age of 16, in addition to the personal data protection measures prescribed by law, prior to processing children's personal data, we will verify the child's age and obtain the consent of (i) the child and/or (ii) his/her parent or guardian as required by law.

PROCESSING OF PERSONAL DATA OF DEAD OR MISSING INDIVIDUALS
For the processing of personal data related to the personal data of the person who is declared dead or missing, we will have to obtain the consent of one of the relevant persons in accordance with the law.

Contact Us
Please contact us if you have any questions or concerns about your personal data or require assistance in managing your choices and rights.

Pfizer (Vietnam) Limited Company or the Representative Office of Pfizer (Thailand) Limited in Ho Chi Minh City
Floor 17, Unit 1701, Friendship Tower, 31 Le Duan
Ben Nghe Ward, District 1,
Ho Chi Minh City, Vietnam
Tel: +84 28 3622 4000

Updates to Our Privacy Policy
From time to time, we may update this Privacy Policy.  Any changes will be effective immediately upon the posting of the revised Privacy Policy. If the Privacy Policy changes in a way that significantly affects how we collect, use, store, process, disclose, share and/or transfer your personal data, we will not use, store, process, disclose, share and/or transfer the personal data we previously gathered in the manner described in the new policy without providing notice and/or obtaining your consent. After such material change, you may choose not to provide your consent to us, but this can result in us not being able to provide certain information, products and services to you. Minor changes to the policy without notice or consent may occur but will not affect how we collect, use, store, process, disclose, share and/or transfer your personal data. We encourage you to periodically review this page for the latest information on our privacy practices.  This Privacy Policy was updated as of the effective date listed above.

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